Returns & Exchange
14 Days Returns Policy for Refund, Exchanges and Resizing
coi Jewelry products are all finely crafted and produced with extreme care. All finished products have undergone very detailed quality test. We are proud to offer the quality that surpasses customers' expectations. We want you to be absolutely satisfied with your purchased jewelry; however, if you are not completely satisfied with your purchase, you may return the item for either a refund, resizing or exchange within 14 days from the delivery date.
Our 14 Days Return Policy gives you abundant time to consider your purchase. If for any reason you are not satisfied, you can return any NON-ENGRAVED and UNWORN item in its original condition and packaging within 14 days from the delivery date for a refund or an exchange. The restocking fee for refund or exchange is 25% of the purchased price of the item(s). Shipping and handling are non-refundable, if applicable.
When we receive your returned item, it will be reviewed by our Quality Assurance department. Once and it is accepted, your refund will be processed in just a few business days.
Resizing of all coi Jewelry rings are possible and a charge will be applied. The exact cost may vary, depending on the scope of re-sizing and the complexity of the model. Additional Shipping and handling are to be incurred too.
How to return?
It is necessary to follow coiJewelry.com's return procedure outlined below if a customer decides to return a product or the return will not be accepted and the returned item will be rejected and shipped back to the customer:
- Your Return Authorization Code. Email us at [email protected] for a Return Authorization.
- Package Your Return. Include all original packaging and gift box if it is for a refund.
- Ship Your Package. Customers are highly recommended to insure the returned package.
If you have any questions about our return procedure, please don't hesitate to contact us at [email protected].
If you'd like to cancel or change a coiJewelry.com order for any reasons, please contact us at [email protected] as soon as possible and make sure to include your order number. However, we cannot change or cancel an order once it has already entered the Production/Shipping phase or has already sent out. If your order cannot be cancelled, you can simply return it to us, a 25% restocking fee will be charged while shipping and handling are non-refundable. coiJewelry.com reserves the right to cancel any order that appears suspicious or fraudulent. All fraudulent transactions will be reported to proper authorities.
Once we received your returned item(s), your money will be refunded. Your credit card account will be credited for any payments less any applicable fees against your purchase. The first credit will be made within 14 business days of receipt and verification of the merchandise. Refunds on purchases made with a credit card will only be credited to the same card. Delivery & Handling charges are non-refundable.